At Mediumpurple, we want you to love every piece you purchase. If you are not completely satisfied with your order, we are here to help.

Please review our return and refund policy below.

1. Return Eligibility

We accept returns within 30 days after you receive your order.

To be eligible for a return, your item must meet the following requirements:

  • The item must be unused and in the same condition as received.
  • The item must be unworn, unwashed, and free from any damage.
  • The original tags and packaging must be included.
  • Proof of purchase is required.

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as final sale
  • Gift cards
  • Items damaged due to improper use or care
  • Worn, washed, or altered products

3. Return Process

To request a return, please contact our customer service team with:

  • Order number
  • Product name
  • Reason for return
  • Photos of the item (if there is a quality issue)

Email us at:

support@mediumpurple.com

Our team will review your request and provide return instructions.

Please do not send items back without contacting us first.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged
  • The wrong item was sent
  • There is a confirmed quality issue

We recommend using a trackable shipping service when returning your order.

5. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5-10 business days.
  • The refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional processing time.

6. Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank account again.
  2. Contact your payment provider.
  3. Contact us for further assistance.

7. Exchanges

We currently do not offer direct exchanges.

If you need a different size or style, please return your original item and place a new order.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Photos showing the issue
  • Description of the problem

We will review the case and provide a suitable solution.

9. Order Cancellation

Orders can be cancelled within 24 hours after purchase.

After the order has been processed or shipped, cancellation requests cannot be accepted.

10. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Email: serve@lunavellefashion.com