At Lunavelle Fashion, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

Please note:

• Orders are not processed or shipped on weekends or public holidays.
• During peak seasons, promotions, or holidays, processing times may take slightly longer.
• You will receive a confirmation email once your order has been shipped.

2. Shipping Time

Estimated delivery times:

Delivery times may vary depending on your location and external factors.

3. Shipping Areas

We currently ship to customers worldwide.

Available destinations may include:

• United States
• Canada
• United Kingdom
• Europe
• Australia
• Other international locations

If your country is not available at checkout, please contact us for assistance.

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Delivery location
• Order weight
• Shipping method selected

Any applicable shipping fees will be displayed before completing your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow 24-72 hours for tracking updates to appear.

You can use the tracking number to check your order status with the carrier.

6. Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or local taxes.

These charges are the responsibility of the customer and are determined by the destination country’s customs regulations.

Lunavelle Fashion is not responsible for delays caused by customs processing.

7. Delayed or Lost Packages

While we work with reliable shipping partners, unexpected delays may occur due to:

• Weather conditions
• Customs inspections
• Carrier delays
• Incorrect shipping information

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is shipped to an incorrect address due to customer-provided information, additional shipping costs may apply for reshipment.

9. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Order number
• Photos of the damaged package and product
• Description of the issue

Our team will review your request and provide an appropriate solution.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us:

Email: serve@lunavellefashion.com